Latest Speaking Engagements
Loyalty & Rewards Forum 2026
Canadian consumers are officially facing reward fatigue. While the average Canadian signs up for 13 different loyalty programs, they actively use fewer than five, and
Financial Brand Forum 2026
Jean‑Pierre Lacroix, President of SLD, speaks at The Financial Brand Forum, revealing how the $124 trillion Great Wealth Transfer is fundamentally reshaping the physical branch. Drawing
Are You Putting Emotional Lightning on the Menu? -RestaurantSpaces 2025
Jean‑Pierre Lacroix, President of SLD, takes the stage at RestaurantSpaces to reveal insights from a new national study on emotional brand connection and Net Promoter
Redefining Community: How Financial Institutions Can Stay Relevant in 2025
In partnership with Kadince, this webinar explores how the concept of community is shifting, and with it, the role of financial institutions in fostering trust, engagement,
Rethinking the Role of Financial Institutions – Financial Brand Forum 2025
As the financial services industry navigates rapid technological disruption and shifting consumer expectations, brand emerges as a critical transformation lever. SLD President Jean-Pierre Lacroix joined
Banking On Advice – CXFS 2023
In 2017, we began a study to understand better client loyalty in banking and the causes of stealth attrition. The findings were alarming, with only
Creating A More Inclusive Experience – ICX/BCX 2023
Inclusion, the idea that all people should have equal access in all aspects of life, is relevant to retail banking. In branch design, inclusiveness entails
Canadian Produce Marketing Association 2023
SLD President Jean-Pierre Lacroix delivers a presentation on what the future of sustainable packaging looks like to the Canadian Produce Marketing Association. The video below
Cash In The USA 2022
SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch
Bank Customer Experience Summit 2022
The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s
APF International Conference
The Future of Experiences: Measuring ROX (Return on Experience) How organizations future-proof their business has become a critical strategic planning process. However, mitigating risk as
Grocery Redefined Event
Canada’s annual premier B2B grocery & speciality food conference, Grocery and Specialty Food West 2022, is being held from April 25th- April 26th in Vancouver,
Benran International Forum
Founded in 2017, the Benran International Forum is an annual non-profit event hosted in the Henan Province, China. The conference promotes and enhances economic and
Aligning Customer Banking Needs to a New Branch Strategy
As banks look to retool their branch networks, how can they align customer needs with a larger brand transformation? Join SLD’s Jean-Pierre Lacroix on Wednesday,
MPC21 Digital Commerce Event
MPC21 Virtual will mark the 11th year of the Mobile Payments Conference, an event focused on bringing together fintech, mobile payments and digital technology leaders. Set
Embracing Future Transformation
The Association of Professional Futurists (APF) is a global community of futurists whose main focus is to promote the value of Strategic Foresight and Future
Self-Service Innovation Virtual Summit
The Self-Service Innovation Summit took place between December 8-9, and examined the many technological advances that are changing the retail landscape. With a focus on self-service,
Retail Banking’s New Reality & the Future of the Branch
On Thursday, June 18, SLD’s Jean-Pierre Lacroix will be joining Future Branches and Time Trade for an exclusive webinar on “Retail Banking’s New Reality &
Insights for Retailers & CPG Brands in the Post-COVID-19 World
Amidst the COVID-19 pandemic, BXP and VMSD Magazine partnered to host a webinar focused on the current customer landscape and how it might change in
SEGD Branded Environments 2020
Held in partnership with Digital Signage Expo 2020, SEGD Branded Environments is set to take place in Las Vegas for the fourth year in a
INSIGHT 2020
On February 17, 2020 President Jean-Pierre Lacroix will be a special guest speaker at INSIGHT 2020 hosted by the Ringling College of Art and Design
2019 Smart Ecological Omnichannel Development Summit Forum
On December 12, 2019, President Jean-Pierre Lacroix and Managing Director Teddy Ma were invited to deliver a keynote address at the 2019 Smart Ecological Omnichannel
INSPIRE ’19
The International Luxury Hotel Association will be hosting their eighth event, INSPIRE ’19, at the Four Seasons Miami from December 3-4, 2019. As part of
Think Global Conference
Shikatani Lacroix Design’s founder and president, Jean-Pierre Lacroix, will be speaking at the 2019 Think Global Conference, hosted by The International Trade Council. Jean-Pierre’s talk
DSE Digital Signage Expo 2019
Headed to DSE? Our very own Marcos Terenzio will be presenting a conference session on Thursday, March 28, and also taking part in the full-day Content Workshop
PAC to the Future II: Retail Reinvented
Between September 26-27, 2018, PAC Packaging Consortium will be hosting a two day event in Montreal, Quebec. Titled PAC to the Future II: Retail Reinvented,
Tsinghua PBCSF Global Finance Forum
Humanizing the Banking Experience Banks have used automation to remove friction points for customers to great success. However, automation cannot replicate human interaction, which is
Self-Service Banking Europe 2018
How far can self-service go? What conceptually is self-service, and what does it have the potential to be? Self-Service Banking Europe 2018 features more than
Bank Customer Experience Summit 2018
Products, processes and people: The key to successful branch transformation Advanced self-service capabilities and innovative new business processes are fine and good, but if your employees aren’t
Financial Brand Forum 2018
Crafting a ‘Branch of the Future’ Design Strategy in the Digital Age As the role of branches continues to evolve, banks and credit unions alike
Branch Transformation 2017
Avoid Branch Disruption The death of branches is a topic of many boardroom discussions, but has been greatly misunderstood and even exaggerated. From channel restructuring to
BAI Beacon 2017
Breaking Branches – Learning Lab For the unprepared, branch transformation can be a Herculean task. That’s why Jean-Pierre Lacroix, an expert in brand transformation, and