Latest Speaking Engagements
Financial Brand Forum 2026
Jean‑Pierre Lacroix, President of SLD, speaks at The Financial Brand Forum, revealing how the $124 trillion Great Wealth Transfer is fundamentally reshaping the physical branch. Drawing
Are You Putting Emotional Lightning on the Menu? -RestaurantSpaces 2025
Jean‑Pierre Lacroix, President of SLD, takes the stage at RestaurantSpaces to reveal insights from a new national study on emotional brand connection and Net Promoter
Redefining Community: How Financial Institutions Can Stay Relevant in 2025
In partnership with Kadince, this webinar explores how the concept of community is shifting, and with it, the role of financial institutions in fostering trust, engagement,
Rethinking the Role of Financial Institutions – Financial Brand Forum 2025
As the financial services industry navigates rapid technological disruption and shifting consumer expectations, brand emerges as a critical transformation lever. SLD President Jean-Pierre Lacroix joined
Banking On Advice – CXFS 2023
In 2017, we began a study to understand better client loyalty in banking and the causes of stealth attrition. The findings were alarming, with only
Creating A More Inclusive Experience – ICX/BCX 2023
Inclusion, the idea that all people should have equal access in all aspects of life, is relevant to retail banking. In branch design, inclusiveness entails
Canadian Produce Marketing Association 2023
SLD President Jean-Pierre Lacroix delivers a presentation on what the future of sustainable packaging looks like to the Canadian Produce Marketing Association. The video below
Cash In The USA 2022
SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch
Bank Customer Experience Summit 2022
The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s
APF International Conference
The Future of Experiences: Measuring ROX (Return on Experience) How organizations future-proof their business has become a critical strategic planning process. However, mitigating risk as
Grocery Redefined Event
Canada’s annual premier B2B grocery & speciality food conference, Grocery and Specialty Food West 2022, is being held from April 25th- April 26th in Vancouver,
Benran International Forum
Founded in 2017, the Benran International Forum is an annual non-profit event hosted in the Henan Province, China. The conference promotes and enhances economic and