TRANSCRIPTION Male Speaker: This is “Think Retail,” a podcast where top designers, strategists, thought leaders, and business people discuss what’s coming next. Melinda: Hi, I’m Melinda, and you are listening to “Think Retail.” And today we’re gonna be talking about some different approaches you can take to customer segmentation. Understanding your target consumer is key […]
Understanding Customer Segmentation Read More »
The future of payment systems has been evolving as technology continues to make its mark on the payments landscape. Finance and retail have long been inextricably linked, and with customers obsessing over the latest technology, payment systems have had to keep up. In this dynamic environment, businesses are increasingly exploring innovative solutions to streamline transactions,
The Future of Payment Systems Read More »
E-commerce and personalization have forever altered the retail customer experience. Modern consumers expect tailored customer journeys in their retail experiences, which many retailers are delivering through personalized shopping, including personalized tunic Greek clothing options. Retail personalization gives customers a consistent shopping experience across all touchpoints. Creating personalized retail experiences is important because it emotionally connects
5 Best Personalized Retail Experiences Read More »
The QR code is a valuable commodity in Asian countries, yet its presence in North American retail continues to be slow and inconvenient. The good news is that North America has recognized the platform’s power and is catching up to its international competitors. As a globally accepted medium, QR codes have enabled retailers to increase
Why The QR Code Is Making A Comeback Read More »
This three-part blog series on the future of the store focuses on insights from the Future Stores Conference in Seattle, Washington. In the first two parts, we discussed the changing role of retail and how retailers need to shift from focusing on the consumers to front-line associates. The third and final section will focus on how brands
Part 3: The Future of the Store Read More »
This three-part blog series focuses on insights from the Future Stores Conference in Seattle, Washington. Part 1 of The Future of the Store discussed the renewed value of brick and mortar locations as part of retail’s growth strategy, as well as the importance of tailoring the store experience to the given trade area while creating a strong
Part 2: The Future of the Store Read More »
https://www.sld.com/wp-content/uploads/2022/07/MMHeaderV2.mp4 FROM FREEZER TO TABLE A complete reimagining of a brand through the lens of experience CLIENT M&M Food Market PROJECT M&M Transformation Project RELATED SERVICE Brand Strategy & Positioning, Corporate Identity, Retail Design, Visual Identity Design, Private Label Design & Optimization, Web Design, Digital Signage THINK M&M Food Market, a frozen foods specialty grocer,
https://www.sld.com/wp-content/uploads/2022/07/JaysHeader.mp4 PLAY BALL! Digital Immersion creates the ultimate Toronto Blue Jays experience away from the Rogers Center. CLIENT Toronto Blue Jays PROJECT Blue Jays Store RELATED SERVICE Environmental Design Digital Experiences THINK With interest in the Toronto Blue Jays declining after their back-to-back world series wins, the loss of the Montreal Expos to the USA
https://www.sld.com/wp-content/uploads/2022/07/AllDevicesV2.mp4 I WANT THAT The Source becomes an immersive experience for the hottest tech. CLIENT The Source PROJECT The Source Retail Transformation RELATED SERVICE Brand Strategy Environmental Design THINK The Source, formerly known as Radio Shack, was having a difficult time engaging customers. In a limited space with few store staff, the challenge was creating
After over two years since the last live gathering of senior retail executives in operations, design, digital, and technology, this year’s Future Stores Conference took place in Seattle, Washington, on July 14 and 15. The seminar explored various topics and opportunities in retail and featured sessions on how leading retailers integrate a hybrid approach to their in-store
Part 1: The Future of the Store Read More »
Social media is constantly evolving. Something as little as removing the number of likes can make a big difference in the way users respond to a post. Just when marketers feel like they figured it out, a new platform, a new trend, or a tweak to the algorithm switches it all up again. Today, we’re
Social Media Trends In Retail Read More »
As consumer shopping patterns and expectations are constantly evolving, it’s important for retailers to ensure an effective omnichannel strategy is implemented within their customer journey. To deliver an impactful service experience, organizations need to ensure that all customer touch points truly reflect their customer’s shopping habits. Not only should the customer journey consider both the
How To Develop an Omnichannel Customer Journey Read More »
https://www.sld.com/wp-content/uploads/2022/05/header_1.mp4 POWERING THE BRANCH OF THE FUTURE Immersive digital experiences bring to life what the future holds for the banking industry. CLIENT Intel PROJECT Bank of the Future RELATED SERVICE Digital Strategy AR / VR Experiences Strategic Foresight THINK Intel’s technology has been at the heart of computing breakthroughs. Financial institutions today are going through
What does the future of the supermarket look like? In our latest design exploration, we examine what the grocery sector can do to bring excitement back to the customer for a more engaging and holistic experience. The Supermarket of the Future will look at how grocers have been disrupted by COVID-19, e-commerce, and subscription-based services. It
The Supermarket of the Future Read More »
The customer journey is closer to becoming seamless with the convergence of brand focus on UX, omnichannel, and overall shopping experience. However, much will change as a new sales channel emerges with the advent of the metaverse and augmented reality. What seems like a novel platform gained momentum with the recent announcement that Apple’s creation
Creating the Right Omni-Channel Experience Journey in a Metaverse World Read More »
As the world transitions towards a plastic-free future, retailers need to keep up with sustainable packaging trends. Previous methods of packaging that retailers considered essential, cost-saving measures, such as single-use plastic shopping bags, utensils, or cups, are losing their desirability. Using cheap sources of plastic ensures products are safe – but creates an ecological issue
Small Changes, Big Impact: How 6 Retail Brands Are Becoming More Sustainable Read More »
UNDERSTANDING THE SUSTAINABLE PACKAGING CONTEXT Brands, retailers, and consumers increasingly want to reduce their use of unsustainable products and packaging. However, visiting a supermarket anywhere in North America doesn’t necessarily reflect this desire. Consumers still shop without reusable shopping bags, and the recycling bins are only getting fuller. There are some positive signs: in 2021,
The Future of Sustainable Packaging Read More »
As electric vehicles slowly overtake the roads, EV charging stations will become a must-have for gas stations. If you need to install specialized electric vehicle charging points on your premises, you will ideally need some electric parking bay markings from https://evchargingbaymarkings.co.uk/ to help identify the areas. Even though the infrastructural demands, market uncertainty and regional
How will EV charging transform fuel retail? Read More »
Every other day, you read a headline about labor shortages hurting restaurants and hospitality. In some places, companies are recruiting 14-year-olds, while others are offering big signing bonuses. Many restaurants are closing their doors several days a week because they don’t have enough staff to stay open, further hurting businesses that have managed barely to
The Future of the Hospitality Industry Read More »
The movie Ready Player One, live events hosted by Fortnite, and Facebook’s recent name change to “Meta” are all harbingers of a coming advance in technology that will be a game-changer: the metaverse. Just how far away we are from the vision Mark Zuckerberg laid out in his infamous video is a subject of great
Future-Proofing for the Metaverse Read More »
