Latest Podcasts
Overcoming Bad Press
No brand is immune to falling from grace even beloved brands have come under fire for both serious misconduct and things that are completely beyond their control. Some have managed
Understanding Customer Segmentation
TRANSCRIPTION Male Speaker: This is “Think Retail,” a podcast where top designers, strategists, thought leaders, and business people discuss what’s coming next. Melinda: Hi, I’m Melinda, and you are listening
Social Media Trends In Retail
Social media is constantly evolving. Something as little as removing the number of likes can make a big difference in the way users respond to a post. Just when marketers
Building Connections Through Community Post-COVID
These days we’re all a little bit sensitive, maybe a little bit more than ever, and we really need a sense of connection to those around us. Community is one
The Future of Retail in Communities
COVID is no longer preoccupying our lives as it was three years ago. Now, the war in Ukraine and the destabilization of the world economy are creating more uncertainty. It
The Future of the Hospitality Industry
Every other day, you read a headline about labor shortages hurting restaurants and hospitality. In some places, companies are recruiting 14-year-olds, while others are offering big signing bonuses. Many restaurants
Best Brand Stories of 2021
At the end of the year, we like to regroup and look back at the big brand stories that caught our attention throughout the year. And this year was a
Showrooms, Flagships, and the Future of Destination Shops
Retail may have suffered a blow during the harshest times of the pandemic, but as we emerge in various stages around North America, people are heading back to stores, salons,
The Rise of Slow Fashion
For many years, fast fashion was on top – cheap, ubiquitous, ripped from the runway designs that were so fast and easy they were literally designed to be disposable. However,
The Future of E-Commerce for CPG Brands
Even though grocery stores remained open during lockdown, many people chose to do their grocery shopping online to avoid exposure to COVID. In fact, in SLD’s recent study on e-commerce
How to Empower Employees and Create a Culture of Change
The financial services industry has largely begun to undertake the work of transforming their customer experience model from physical branches to their digital experience, to at least some degree. However,
Social Justice and Brand Building
Over the past few years, brands have more often ventured into the realm of social justice and politics, whether it’s Starbucks giving their entire retail network a day off to
