Financial Services

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Six Ways to Overcome the Mobile Zombie Apocalypse in Bank Branches

Digital Experiences, Financial Services /

Picture this: dozens, maybe hundreds of people walking aimlessly, their eyes glazed, looking down, oblivious to the environment that surrounds them. No, this isn’t the next zombie apocalypse blockbuster, it’s the scene common at any grocery store, shopping mall or bank branch — everyone staring at their mobile phone. This generation of consumers could be […]

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Crafting The Ideal Banking Experience for Millennials

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Regardless of size, geography or cultural differences, financial institutions around the world are focused on the growing importance of Millennials. This influential generational segment wants to be entertained, educated and inspired. But banks and credit unions struggle to deliver a truly memorable experience that strikes a chord with Millennials. For Millennials, unique experiences have a

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The Future of Millennial Brand Engagement

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Millennials are entering an important life stage for brands, as this segment of the population is starting to build wealth while driving potential sales growth in financial products and services. Millennial brand engagement, like all things, is going through a transformation as new technologies emerge that can either further leverage their current behaviours or instil

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Conference: CXFS 2015

Visit our table at CXFS 2015, a customer experience (CX) event created specifically for the financial services sector that pays special attention to balancing customer experience with compliance and connecting it to business outcomes. Jean-Pierre Lacroix will be moderating a panel on the morning of September 28, 2015, so don’t miss his opening remarks and his panel discussion

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10 Factors to Be Like Apple

Design is key to innovation, competitiveness and to driving organizations’ economic value through creating desire with clients and customers. Design enables organizations to succeed, from innovation and new product development, operations and human resource management, to communications and branding. In this webinar, Jean-Pierre Lacroix will discuss the topic of design in organizations with Arlene Gould; Strategic Director, Design

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Retail Banking: Potential Transformations to Serve the Underbanked

Brand Engagement, Brand Strategy, Business development, Financial Services, Retail /

With 20.0 percent (24.8 million) of U.S. households falling into the “underbanked” market segment of the retail banking (2013 FDIC report), almost 25 percent of bankers see this segment as a growth opportunity. To serve the underbanked, there are several transformation opportunities in retail banking trends around process, structure and message worth considering. Process The first lever for

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JP Belonging Experiences

Belonging Experiences

How does a business create strong brand loyalty when there is so much competition for customers attention and needs? In Belonging Experiences, author Jean-Pierre Lacroix explores the trends that impact how consumers connect with products and services while outlining a new model for brand engagement based on more than thirty years of leveraging the power

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CZ Bank

https://www.sld.com/wp-content/uploads/2021/11/CZ_Bank_loop.mp4 A BOLD NEW BRANCH CZ Bank steps ahead with a new branch experience that seamlessly blends digital and human touchpoints. CLIENT CZ Bank PROJECT China Zheshang Bank RELATED SERVICE Brand Delivery Design Innovation Digital Experiences Environmental Design https://www.sld.com/wp-content/uploads/2021/10/CZ_Bank_WalkThru.mp4 THINK With consumers conducting more banking transactions online, the role of the branch is changing. China

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