Latest Speaking Engagements
Banking On Advice – CXFS 2023
In 2017, we began a study to understand better client loyalty in banking and the causes of stealth attrition. The findings were alarming, with only
Creating A More Inclusive Experience – ICX/BCX 2023
Inclusion, the idea that all people should have equal access in all aspects of life, is relevant to retail banking. In branch design, inclusiveness entails
Canadian Produce Marketing Association 2023
SLD President Jean-Pierre Lacroix delivers a presentation on what the future of sustainable packaging looks like to the Canadian Produce Marketing Association. The video below
Cash In The USA 2022
SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch
Bank Customer Experience Summit 2022
The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s
APF International Conference
The Future of Experiences: Measuring ROX (Return on Experience) How organizations future-proof their business has become a critical strategic planning process. However, mitigating risk as
Grocery Redefined Event
Canada’s annual premier B2B grocery & speciality food conference, Grocery and Specialty Food West 2022, is being held from April 25th- April 26th in Vancouver,
Benran International Forum
Founded in 2017, the Benran International Forum is an annual non-profit event hosted in the Henan Province, China. The conference promotes and enhances economic and
Aligning Customer Banking Needs to a New Branch Strategy
As banks look to retool their branch networks, how can they align customer needs with a larger brand transformation? Join SLD’s Jean-Pierre Lacroix on Wednesday,
MPC21 Digital Commerce Event
MPC21 Virtual will mark the 11th year of the Mobile Payments Conference, an event focused on bringing together fintech, mobile payments and digital technology leaders. Set
Embracing Future Transformation
The Association of Professional Futurists (APF) is a global community of futurists whose main focus is to promote the value of Strategic Foresight and Future
Self-Service Innovation Virtual Summit
The Self-Service Innovation Summit took place between December 8-9, and examined the many technological advances that are changing the retail landscape. With a focus on self-service,
