Brand Strategy

Illustration of two faces looking away from each other

The Two Customer Personas of COVID-19

COVID-19 has significantly impacted almost all major industries, including foodservice, banking, retail and CPG by slowing down some aspects of day to day operations while accelerating others; for example technology adoption. These disruptions have also affected consumer perceptions about the future and therefore are changing their shopping preferences. Our recent studies clearly identified that consumers are

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Cox Communication TV area

Cox Communications

MAKE YOURSELF AT HOME Cox Communications wanted to welcome customers into a comfortable store experience that put interaction and learning first, in a fluid, relaxed environment. CLIENT Cox Communications PROJECT Store Re-Design 2.0 RELATED SERVICE Brand Strategy Retail Design THINK In 2010 SLD worked with Cox Communications to create a retail store experience. We made

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Paul Abrams Headshot

Change Management and Creating a Unified Brand

The perks of operating your own independent business are often outweighed by the enormous burdens that come along with it. You become a de facto marketer, administrator, HR specialist. You work incredibly long hours and no matter what category you’re in, you’re facing increasing competition, both for clients and talent from larger organizations. For the Canadian

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illustration of people shopping in a retail store during covid 19

COVID-19: Retail’s New Reality

The retail industry is one that has been significantly impacted by technology with the growth of online-only retail platforms, the rising cost of labor and the growth of alternative payment platforms such as mobile wallets. Ironically, in spite of this disruption, our retail consumer study conducted in May clearly identifies that retail stores remain a

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Photo of glasses that are half full and half empty

How Retailers Can Help Reduce Consumer Anxiety

While COVID-19 has been the primary concern for brands around the world over the past few months, the recent killing of George Floyd and subsequent protests in both America and abroad have changed the focus for many brands. Over the weekend it became common to see companies voice their support for racial equality and the

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Animation of shop owner reopening after covid-19

Strategies For Retail Brands During and After COVID-19

Amidst COVID-19, many retail industry experts’ response to the pandemic has been to question the future relevance of the bricks and mortar retail channel. They argue the pandemic has accelerated the current damage created by trade wars, the consumer shift to online retailers and the fact that North America is over stored, leading to the

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Montellier logo with a mountain and hill scenery background

Montellier

Origin Story Place and product inspire an award-winning design. CLIENT Alex Coulombe Ltee. PROJECT Montellier Brand Design RELATED SERVICE Brand Strategy Visual Identity Design Package Design Web Design Out of Home Marketing THINK When designing for an exceptional product in a fiercely competitive category, ensuring its natural qualities shine through is the key. For Montellier’s

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People standing in line for waiting to use an atm

What Banks Can Learn From China’s Handling of COVID-19

Download This Report and Take It With You! China’s post-pandemic shift to a new normal started more than a month ago, with the majority of businesses fully operational. The pandemic has temporarily slowed China’s growth, due in part to the disruption in exports as most Western countries’ manufacturing and service industries remain significantly impacted by

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Ray Gracewood Podcast

The Highs and Lows of the Legal Cannabis Industry

As cannabis legalization sweeps through North America there’s been a corresponding race for brands entering the market in what has amounted to a gold rush turn green. And Organigram is one such brand, they’ve been in the market from the time that medical cannabis became legal in Canada in 2013 and they now offer a

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Illustration of people in line at grocery store

Short-Term Strategies for CPG Brands Amidst COVID-19

The past few months have been a whirlwind of ups and downs for CPG brands as the COVID-19 crisis presents new challenges and opportunities. From manufacturing and processing plant contagion to panic buying and empty shelves, CPG brands are under pressure and as part of the food supply chain, that pressure isn’t going to let

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Tiptop tailors retail fit room

Tip Top

Fitted Confidence Tip Top leverages an updated brand and store design to revitalize their brand for a new generation. CLIENT Grafton Apparel Ltd. PROJECT Tip Top Store Experience RELATED SERVICE Brand Strategy Visual Identity Design Digital Experiences Retail Design THINK Tip Top wanted to appeal to a younger demographic – but without alienating their existing

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