The road to 2025 is marked by shifting priorities and expectations. As consumers redefine their values in response to economic pressures and cultural changes, brands...

THINK Digital signage in bank branches has become essential in transforming customer experiences and communication methods. However, there remains a debate in many institutions on...

A massive investment swing from digital transformation to retail networks is happening among financial institutions. Bank of America, JPMorgan Chase, and PNC Bank recently made...

The world appears to have drastically changed in 2023. With conflicts erupting all over the world, inflation taking hold, and the unprecedented growth of commercially...

In an age of information overload, the CPG industry is constantly looking for innovative strategies to capture consumer attention. One viable approach is the integration...

Why should we invest more in providing trustworthy financial advice? We projected that financial institutions, empowered by digital transformation initiatives, would need to catch up...

Why study inclusion now? It’s been a hot topic for the past ten years, with chief diversity officers and DEI training becoming more commonplace. However,...

Inclusion has grown in importance and is being recognized in a variety of areas, including retail store design. In retail store design, inclusiveness entails making...

Building on our 2017 North American Retail Banking Stealth Attrition study and the follow-up, Measuring what Matters, in this paper we explore the state of...

As the calendar turns to the new year, brands have faced numerous challenges throughout the year. From growing digital workforces to the latest NFT craze,...

Circular retail services are gaining popularity among businesses looking to limit their environmental impact and remain relevant in a changing landscape. With society in the...

Major Banking Disruption Bank closures reached an all-time high in 2021, up 38% from the previous year. Banks, under pressure to demonstrate earnings, are supporting...

What does the future of the supermarket look like? In our latest design exploration, we examine what the grocery sector can do to bring excitement...

With financial institutions offering rewards programs for both employees and customers a standard practice, the question remains – just how effective are they? This question...

Understanding the sustainable packaging context Brands, retailers, and consumers increasingly want to reduce their use of unsustainable products and packaging. However, visiting a supermarket anywhere...

How do you measure experience? This is the question SLD’s recent study aims to answer. Justifying the business case for transformation through return-on-investment metrics has...