technology Archives

Revolutionizing Healthcare: Exploring the Promising Future of Robots and AI in Medicine

The integration of robotics and AI is one of the most exciting advancements in the healthcare industry in recent years. From pharmacies to medical spas, healthcare experiences are increasingly incorporating robotics technology to improve patient care and efficiency. In this blog post, we’ll look at the future of robotics in healthcare through the lens of health-focused […]

Revolutionizing Healthcare: Exploring the Promising Future of Robots and AI in Medicine Read More »

How Robot Greeters Are Changing the Service Sector

Customer Experience, Digital Experiences / Sebastian Maynard

The Ins and Outs of Robot Greeters How Can Robot Greeters Improve Your Customer Experience? These electronic greeters are available 24/7, multilingual, responsive, always smiling and capable to handle an almost infinite amount of information. Their strength also lies in the fact that they can be “emotional” and “non-emotional.” Their “emotions” powered by

How Robot Greeters Are Changing the Service Sector Read More »

What Does Smart Banking Look Like in 2021?

Brand Strategy, Business development, convid banking, Customer Experience, Digital Experiences, Financial Services, Retail / Sebastian Maynard

After a tumultuous 2020, the banking industry is transforming itself from being the root of the issue in the last financial crisis (2008) to being part of the solution in this one. Not surprisingly though, different banks are at different stages of transformation. In this article, we look at some of the best practices from

What Does Smart Banking Look Like in 2021? Read More »

What Walmart’s TikTok Bid Means for Retail

Business development, Digital Experiences, Retail / Sebastian Maynard

It has been a rollercoaster couple of weeks for Walmart, who have gone from losing out on a joint bid with Microsoft to take over TikTok’s operations in the United States to now partnering with Oracle and claiming a 7.5 percent stake in the Chinese social media platform. While it may seem bizarre for Walmart

What Walmart’s TikTok Bid Means for Retail Read More »

What Banks Can Learn From China’s Handling of COVID-19

Brand Strategy, Business development, convid banking, Financial Services / Sebastian Maynard

Download This Report and Take It With You! China’s post-pandemic shift to a new normal started more than a month ago, with the majority of businesses fully operational. The pandemic has temporarily slowed China’s growth, due in part to the disruption in exports as most Western countries’ manufacturing and service industries remain significantly impacted by

What Banks Can Learn From China’s Handling of COVID-19 Read More »

Using Strategic Foresight to Look Ahead to 2030

Brand Strategy / Sebastian Maynard

We are nearing the end of 2019 with the milestone year 2020 arriving in just couple of days. The ushering in of a new year brings an abundance of predictions of what to expect and solutions to consider. These predictions will most likely include the continued growth of Fintech, the ongoing omni-channel shift, the further

Using Strategic Foresight to Look Ahead to 2030 Read More »

What Will Retail Design Look Like in 2020?

Customer Experience, Design Innovation, Environmental Design, Retail Design / Sebastian Maynard

As we approach 2020 and a new decade, there are arguably more questions than there are answers for what the future of retail design will look like. Every year it seems we have a new “most interesting store in the world” that boasts the latest technology and design trends, but what has staying power still remains to

What Will Retail Design Look Like in 2020? Read More »

5 Insights for a 5G World

Brand Strategy, Customer Experience, Digital Experiences / Sebastian Maynard

Consumers have made a significant shift to shopping and banking online and through their mobile devices. Despite this, the promised benefits of utilizing mobile to make the bricks-and-mortar experience more convenient and engaging have not yet come to fruition. Mobile devices have evolved significantly, but the bandwidth that serves as their backbone has not, leaving

5 Insights for a 5G World Read More »

How to Deliver the Best BOPIS Experience

Customer Experience / Sebastian Maynard

As retailers look to provide a credible response to the online-only threat of companies such as Amazon and eBay, the option for buying online and picking-up in store (BOPIS) is gaining traction. The initiative is part of a larger focus on providing customers with greater convenience, from speeding up delivery and reducing inefficiencies, to better leveraging

How to Deliver the Best BOPIS Experience Read More »

Gen Z’s Perspective on Retail Experience

Brand Strategy, Customer Experience, Digital Experiences, Environmental Design / Sebastian Maynard

Since the breakthrough of technology, Millennials have changed the way retailers must accommodate shopping patterns. However, as “digital natives” Gen Z shoppers are creating an even bigger impact and challenge for retailers to provide the desired retail experience. Although Gen Z’s are typically thought of to be heavily reliant on technology, their shopping habits are

Gen Z’s Perspective on Retail Experience Read More »

The Four Levels of Immersive Experiences

Financial Services / Sebastian Maynard

Over five years ago, SLD introduced the word “immersive” into our company vision, and identified the term as the new definition of customer engagement. At the time, the idea of creating immersive experiences focused on how technology such as Augmented Reality (AR) and Virtual Reality (VR) would shift the way consumers engage with brands and

The Four Levels of Immersive Experiences Read More »

What is the Future of Subscription Services?

Retail / Sebastian Maynard

As digital technology enables new opportunities for automation across various industries, it makes sense that subscription services have evolved and gained popularity in recent years. These services, such as Netflix and Birchbox, are essentially automated shopping – improving efficiencies in the lives of their customers while generating recurring payments and building strong brand relationships. According

What is the Future of Subscription Services? Read More »

The Future of AR and VR in Retail

Retail / Sebastian Maynard

New technology has a history of disrupting entire industries. It creates new possibilities and shifts in behavior that transform society. And yet, it is difficult to predict how an emerging technology will evolve and if it will be accepted by the majority of people. It is easy to overestimate the future impact of novel technology

The Future of AR and VR in Retail Read More »

Personalization Strategies for Banks

Financial Services / Sebastian Maynard

In this digital era, it’s no longer a surprise to see “Welcome back,” followed by your name on the home screen of an app or website. The consumer is increasingly conditioned by e-commerce giants, such as Amazon, to expect a certain degree of personalization. In the words of Dave Carnegie, “a person’s name is, to that

Personalization Strategies for Banks Read More »

How Digital Can Help Employees Deliver Better Service

Digital Experiences / Sebastian Maynard

Robots, chatbots, virtual reality, and geofencing are some of the hottest new tech trends that retailers are testing out — but how do you know what’s just a fad and what investment will deliver lasting results? Retailers know they need digital experiences, but at the current pace of change it’s easy to put the cart

How Digital Can Help Employees Deliver Better Service Read More »

Helping Customers Navigate Your Grocery Store

Food Service / Sebastian Maynard

Digital technology has impacted almost every industry in recent years, including the grocery category. You can now use your computer or phone to have someone else pick up your groceries and deliver them to your doorstep. These delivery and shopping services, such as Instacart and AmazonFresh, are meeting a key need for convenience and putting

Helping Customers Navigate Your Grocery Store Read More »

technology