customer needs Archives

5 Pitfalls Banks Must Avoid When Launching a Micro-Branch

Financial Services, Retail Design / Sebastian Maynard

The need for banks to drive greater efficiencies and reduce the cost of delivering financial products and services has resulted in the introduction of various micro-branch formats around the globe. Our recent study, Physi-Digital: Humanizing Your Bank’s Digital Transformation, noted that most banks are putting great importance on their digital and physical customer experiences as […]

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Eight Ways Banks Need to Adapt for Customer Retention

Financial Services / Sebastian Maynard

The financial services industry is undergoing massive change and financial brands must ensure they are taking the right actions to attract and retain customers in the most cost effective ways. We see eight ways banks need to change their behaviors toward customers in order to grow their brands. 1. Find your brand purpose Have a

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How to Capitalize on Unmet Customer Needs in Foodservice

Customer Experience / Sebastian Maynard

Foodservice is in transition. Technology is enabling new processes, categories are blurring to steal share, and customers are demanding more. Due to the disruptive nature of these transitions, it is becoming vital that traditional chain restaurant businesses act quickly to remain relevant; those that do not accept and embrace the change are facing declining market

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customer needs

5 Pitfalls Banks Must Avoid When Launching a Micro-Branch

Eight Ways Banks Need to Adapt for Customer Retention

How to Capitalize on Unmet Customer Needs in Foodservice

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