Retail banks are facing challenges from every direction, from the stealth erosion of accounts to competing banks; from online only financial institutions to non-traditional banking platforms. On top of that, banks are reckoning with how they can gain greater value from their retail network. The challenge would be less daunting if it weren’t for the […]
VR and Neuroscience Enabled Agile Design Read More »
Purpose SLD conducted a national U.S. survey of 1,100 respondents to understand their banking behavior and the level of risk from new emerging mobile and non-traditional banking platforms. The study was conducted in February 2017 and forms part of a strategic review of the evolving role and value the physical branch can provide in building
Overcoming Stealth Attrition in Retail Banking Read More »
This article appears in the May 2017 issue of strategy. Shikatani Lacroix’s Jean-Pierre Lacroix sees this kind of technology (which is similar to Tesco’s “Scan As You Shop” system) making its way into grocery stores, with consumers being able to scan a barcode on an empty shelf and have the out-of-stock item delivered that day. While
The future of shopping: Less friction, more transactions Read More »
Getting to the Heart of How Consumers Shop is Now a Reality The world is witnessing the convergence of two massive trends that are influencing and impacting how we create meaningful user experiences. The rise of fifth-dimension design through the use of virtual and augmented reality is creating immersive experiences that emotionally connect with consumers
DSE 2017: Getting to the Heart of How Consumers Shop Read More »
SLD designed a vibrant, cohesive branch transformation for Shanghai Pudong Development Bank.
Eating in is the new disruptor for foodservice, and it goes beyond delivery and take out. Driven by multiple factors ranging from cost per person to health concerns to uniqueness of experience, new services are stepping in and making it even easier to eat at home. The good news is that for foodservice operators who
The End Of Dining Out, Long Live Foodservice Dining In Read More »
Of the successful projects you’ve worked on, which is your favorite, and what steps led to making it a success?” One of my favorite projects that I have worked on was designing an immersive retail experience flagship store for Major League Baseball’s Toronto Blue Jays. My agency, Shikatani Lacroix, has intimate knowledge of the Blue
Ask the Board with Marcos Terenzio Read More »
For almost 30 years, our firm has been involved in foodservice design and worked with clients ranging from small independent operators to the large multinational chains. Through these many years of experience, we have always strived to push the envelope of our designs to ensure our clients not only remained relevant, but more importantly that
Eight Foodservice Design Trends Influencing Your Customers Today Read More »
The average consumer spends more than two hours per day on their smartphones and 50 minutes of that time is spent playing games (QSR Insights) such as Betwiz. Businesses have identified that trend and turned it into an opportunity, coining the phrase “gamification.” Gamification can be defined as the application of gaming mechanics (such as points,
Three BIG Benefits of Gamification in Restaurants Read More »
The latest issue of Retail Merchandiser featured a detailed profile of the recent overhaul of M&M Meat Shops. M&M CEO Andy O’Brien shared details about the ideas behind the new retail design as well as Shikatani Lacroix’s role in creating M&M Food Market. M&M Food Market worked closely with Shikatani Lacroix Design, a Toronto-based strategic
M&M Food Market: More than Meats Read More »
On Friday, March 24, Shikatani Lacroix client China Zheshang Bank celebrated the unveiling of its newly redesigned flagship bank branch in Beijing. The award-winning new concept, conceived by Shikatani Lacroix in partnership with strategic branding consultancy MetaThink, uses cutting edge research and technology to meet consumer needs in one of China’s largest banks. Richard Dirstein,
CZ Bank Unveils New Immersive Branch Experience with Shikatani Lacroix Read More »
Boston Pizza is unveiling a new restaurant bar concept, designed by Shikatani Lacroix, on March 31 that highlights Boston Pizza’s unique family dining and sports bar experiences under one roof. The newly renovated space is located in Toronto’s downtown core at the corner of Front and John Streets. “With this new design concept, Boston Pizza
News: Boston Pizza Reveals New Urban Concept Read More »
Shikatani Lacroix has won a Silver APEX Award at the Digital Signage Expo (DSE) for its work with strategic branding consultancy MetaThink to develop engaging customer-facing content and interactive technology for China Zheshang Bank. This award celebrates innovative digital displays, interactive technology and compelling viewer content for B2C and B2B companies. Shikatani Lacroix came in second place from a total
Shikatani Lacroix Wins APEX Award for Digital Excellence Read More »
In the world of banking, customers’ priorities are shifting. Omni-channel banking services, though still desirable, are giving way to highly curated and differentiated experiences that create deeper emotional connections. Recent research conducted by our firm for the banking industry clearly identified the branch continues to play a pivotal role in building relationships, with branch staff
What Agile Banking Means to Today’s Customer Read More »
Looking for marketing and branding efficiencies in a franchisor/franchisee business model is extremely difficult because of the level of autonomy franchisees have over their operations and how this limits the control franchisors have over the execution of marketing programs. Difficult more so is how you as a franchisor can support a franchisee’s desire to conduct
How Franchisors Can Leverage Technology to Empower Franchisees Read More »
Do you need your take-out delivery business to serve up more impressive returns? Perhaps it’s time to take a bite out of online food delivery. Food delivery apps are addressing the changing preferences of time-starved customers who want a better and larger variety of food on demand. Whether you have two restaurant locations or 200, food
Grow Your Take-Out Food Delivery Business Read More »
Jean-Pierre Lacroix, President of Shikatani Lacroix, joined Ilise Benun on the HOW Design Live Podcast to discuss his upcoming presentation at HOW Design Live. Shikatani Lacroix has pioneered the combination of Augmented Reality (AR), Virtual Reality (VR), and neuroscience to design spaces that engage and attract customers. Jean-Pierre Lacroix discusses how this research empowers designers
Lacroix Discusses AR, VR, and Neuroscience on HOW Design Live Podcast Read More »
CZ Bank has won a 2017 iF Design Award in Communication for the rebranding of its corporate identity. The new logo, designed by Shikatani Lacroix’s Shanghai-based partner MetaThink, was part of a larger brand repositioning. Shikatani Lacroix partnered with MetaThink to design flagship and community branch formats to reflect the bank’s new brand position. “We’re
CZ Bank Concept Wins iF Design Award 2017 Read More »
Shikatani Lacroix has won Progress Sitefinity’s Website of the Year Award in the Ecommerce category for our design and implementation of M&M Food Market’s new website. Shikatani Lacroix and M&M Food Market were shortlisted for this award following our Sitefinity Website of the Quarter award win for Q1 2016. After being named a finalist in
Shikatani Lacroix Wins Website of the Year Award Read More »
Shikatani Lacroix has won Progress Sitefinity’s Website of the Year Award in the Ecommerce category for our design and implementation of M&M Food Market’s new website. Shikatani Lacroix and M&M Food Market were shortlisted for this award following our Sitefinity Website of the Quarter award win for Q1 2016. After being named a finalist in
Award: Shikatani Lacroix Wins Progress Sitefinity Website of the Year Award Read More »
