Privacy Policy

At Shikatani Lacroix Design Inc., we are committed to protecting and respecting your privacy. Shikatani Lacroix Design, recognizes the importance of privacy and the sensitivity of personal information. This is why we believe in an active approach to safeguarding your privacy online. You can be assured your confidentiality, security, and individual right to privacy are respected and upheld at all times. This Privacy Policy has been prepared to inform you of our policy and practices concerning the collection, use and disclosure of Personal Information.

This privacy policy describes when, why and how we collect, use, process, and disclose personal information about people who visit our website.

Any questions regarding this notice and our privacy practices should be sent by email to communications@sld.com, or by writing to 227 Front Street East, Toronto, Ontario, Canada, M5A 1E8.

Definitions

Shikatani Lacroix Design (“us”, “we”, or “our”) operates the website https://www.sld.com (the “Site”).

Personal Data
Personal Data means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small pieces of data stored on a user’s device.

Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Notice and Site, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject
Data Subject is any living individual who is the subject of Personal Data.

User
The User is the individual using our Site. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Site to you.

What type of information do we collect?

Personal Data

While using our site, or by submitting a form on our website, we will collect standard, non-sensitive information for the purposes of responding to your requests. The information provided can be used to contact or identify you. Personally identifiable information may include:

IP address
Usage data
Email address
First name and last name
Job title
Details related to your inquiry
The name of the organization you work for
The type of industry you work in
Company website URL
Mailing address
Country

You may use our website without providing your personal data, or agreeing to the terms of this notice. By doing so, some of the content and functionality of the website will be unavailable.

We may collect other personal information that we may gather through the submission of any of the forms on our website. We will never exchange or sell your personal information to any other company or third party.

We may use your data to contact you with content including blog posts, white papers, company news, upcoming events and other information that may be of interest to you. Where required by law, you must first opt-in to receive such communications from us. You may opt out of these communications from us at any time by following the unsubscribe link or instructions provided in all emails we send or by contacting us directly.

Usage Data

Shikatani Lacroix Design uses cookies and other third party tracking technologies in our website. You can choose to permit or restrict the use of these technologies through your personal browser settings. Shikatani Lacroix Design cookies do not contain any personally identifying information.

While we may collect certain information about visitors to this site, we do not link IP addresses to any personal information associated with the individual visitor. We use this information only to determine how to make future visits to this site more convenient, engaging and productive by collecting anonymous information such as:

your IP address (a unique number assigned to every computer that connects to the Internet)
your domain type (e.g., .ca, .com, .net, .org)
standard information included with every communication sent on the Internet, such as browser type, geographical location, referral URL, operating system, service provider and local time.

We do gather personally identifiable information when you volunteer to provide it. If you choose not to disclose such information, we may be unable to provide the information you seek from Shikatani Lacroix Design.

What do we do with the data we collect?

Shikatani Lacroix Design uses data collected for various purposes:

To keep you up to date with the latest, relevant content we have published.
To keep you up to date with the latest, relevant company news, case studies, awards, and upcoming speaking engagements.
To keep you up to date with and invite you to any of our latest, relevant events, webinars or podcasts we are producing.
To collect your feedback and insight through online survey invitations.
To provide and maintain the site, enhance and monitor usage, prevent and address technical issues.

Legal Basis for Processing

It’s in Shikatani Lacroix Design’s legitimate business interest to keep subscribers, contacts, and clients informed of our latest content, events and services. We process subscriber, contact and client data and use direct marketing as part of this legitimate interest. Shikatani Lacroix Design uses a variety of direct marketing channels and messages to ensure contacts are kept informed, and wherever possible we ensure sent messages are targeted and relevant. All direct marketing we undertake complies with e-privacy rules on consent.

We retain this personal information for the period of time required to fulfill the purpose for which it was collected, and for a period time thereafter. If you would like more information about how we store your data, please email communications@sld.com, or write to 227 Front Street East, Toronto, Ontario, Canada, M5A 1E8.

You could expect to receive from us:

A weekly email highlighting our latest content, including blog posts, white papers, case studies, news and awards, and forthcoming events.
A weekly or bi-weekly email update on forthcoming events.
Occasional email updates on surveys or webinars we are running or new reports we have published.

What happens if you don’t give us your data?

You can visit our website without providing your personal data. Much of the information on our website is available to those that we do not provide services for. Please note, if we are providing you with services pursuant to a contract, some additional personal information may be required.

Retention of Data

Shikatani Lacroix Design will retain your personal data only for as long as necessary for the purposes set out in this notice. We will retain and use your date to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Shikatani Lacroix Design will also retain usage data for internal analysis purposes, as outlined in the Use of Data section.

How you can access, update, transport, or delete your information?

Shikatani Lacroix Design aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Please note that we may ask you to verify your identity before responding to your requests to correct, amend, delete, or limit the use of your Personal Data.

If access cannot be provided within a reasonable time frame, we will provide you with a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us by email at communications@sld.com, or by writing to 227 Front Street East, Toronto, Ontario, Canada, M5A 1E8.

In certain circumstances, you have the right, at no cost to you:

To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Shikatani Lacroix Design. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside of Shikatani Lacroix Design might have received the data from Shikatani Lacroix Design; what the source of the information was (if you didn’t provide it directly to Shikatani Lacroix Design) and how long it will be stored.

Additionally, you have a right to lodge a complaint with the appropriate data protection authority or supervisory authority if you have concerns about how we process your personal data.

Who has access to your information?

We will never sell or rent your information to third parties.

Service Providers

We may employ third-party companies and individuals to facilitate our site (service providers), provide the site on our behalf, perform site-related services, or assist us in analyzing how our site is being used.

These third parties have access to your personal data only to perform tasks on our behalf. They are obligated not to disclose or use the data for any other purposes.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Site.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt out of having made your activity on the Site available to Google Analytics by instructing your browser to refuse all cookies, or by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Google analytics may collect your IP address in addition to your usage of the Site, but no other personal data is shared with them. Google does not make your IP address accessible to Shikatani Lacroix.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.

Marketing Automation

We may use third-party Service Providers to automate marketing actions in an attempt to nurture visitors with personalized and useful content based on visitor interactions with our website and past emails. You may request that we cease using your information for marketing purposes by unsubscribing in the link provided in our emails, by emailing us at communications@sld.com, or by writing to 227 Front Street East, Toronto, Ontario, Canada, M5A 1E8.

SharpSpring

Here are some prospect activities gathered and tracked by SharpSpring:

Form submissions, including progressive profile fields
Web sessions and pages visited
Web activity, such as content downloaded

Shikatani Lacroix Design uses SharpSpring to manage our form submission and subscriber lists, send our marketing emails, and automate marketing actions in an attempt to nurture visitors with personalized and useful content based on interactions with our website and past emails.

The Site uses a SharpSpring tracking pixel and cookie to track anonymous and known visitor activity on the Site. We use visitor data to analyze our site traffic patterns and the effectiveness of our Site and marketing efforts. The SharpSpring tracking cookie collects the IP addresses of site visitors for the purpose of generating location- and company-based website visitor reports.

You can opt out of having your activity on the Site made available to SharpSpring by instructing your browser to refuse all cookies, and by not providing us with any personal information via the Site. Please see the Cookie Usage Notice for additional details.

If you have consented to receive emails from Shikatani Lacroix Design, such emails will be sent via SharpSpring. Recipients’ email open and click-through behavior are tracked and stored within SharpSpring, which we use to analyze the effectiveness of our marketing efforts, as well as to aid in ongoing list maintenance and data integrity efforts.

Your personal data is only shared with SharpSpring if you consent to provide it to us, and agree to the terms defined in this Notice. Since we never collect it, no Sensitive Personal Data is ever shared with SharpSpring.

For more information on the privacy practices of SharpSpring, please visit the SharpSpring Privacy Terms web page: https://sharpspring.com/legal/privacy/.

CRM SharpSpring

SharpSpring is used to store prospect and customer data for use by our sales team in managing new business opportunities and current client relationships.

Your personal data is only shared with SharpSpring if you provide it to us, and agree to the terms defined in this Notice. Since we never collect it, no Sensitive Personal Data is ever shared with Salesforce.

For more information on the privacy practices of SharpSpring, please visit the SharpSpring Privacy Terms web page: https://sharpspring.com/legal/privacy/.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Notice, Privacy Policy, and/or Terms of Use of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers and third-party systems.

Changes To This Privacy Notice

You are advised to review this Notice periodically for any changes. Changes to this Notice are effective when they are posted on this page.

Contact Us

If you have any questions about this notice please contact us:

By email: communications@sld.com

By mail: 227 Front Street East, Toronto, Ontario, Canada, M5A 1E8.

Legal

By visiting this site you are agreeing to the terms as outlined above and in the Legal Notice section. We reserve the right to change our Privacy Policy at any time.