Environmental Design

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Retail Design Institute Celebrates Calgary Co-op’s Design Excellence

Shikatani Lacroix’s design and implementation of Calgary Co-op is being inducted into Retail Design Institute’s “Class of 2016” at the 46th Annual Awards Gala and Fundraiser today in New York City. Calgary Co-op, a strong performer in Calgary’s supermarket sector, embarked on a redesign of its stores to address increased competition from new and existing […]

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New Research Validates VR and Neuroscience as Effective Retail Design Tools

Leave a Comment / Sebastian Maynard

Immersive design agency Shikatani Lacroix Design (SLD) and Chinese strategic innovation and branding consultancy MetaThink have proven the effectiveness of combining neuroscience and virtual reality to test consumers’ emotional responses to a virtual retail environment by recording the same consumer responses to the physical one. A world first, this research validates the use of VR

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Bank Customer Experience Summit 2017

Leave a Comment / Sebastian Maynard

Branch Design: Built environments for a new era in banking The 19th century American architect Louis Sullivan coined the phrase “form follows function.” In the 21st century, Sullivan’s law still governs the built environment. Learn how design professionals are applying it in blueprints for a modern branch that serves not only as a banking establishment,

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VR and Neuroscience Enabled Agile Design

Leave a Comment / Digital Experiences / Sebastian Maynard

Retail banks are facing challenges from every direction, from the stealth erosion of accounts to competing banks; from online only financial institutions to non-traditional banking platforms. On top of that, banks are reckoning with how they can gain greater value from their retail network. The challenge would be less daunting if it weren’t for the

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Overcoming Stealth Attrition in Retail Banking

Leave a Comment / Financial Services / Sebastian Maynard

Purpose SLD conducted a national U.S. survey of 1,100 respondents to understand their banking behavior and the level of risk from new emerging mobile and non-traditional banking platforms. The study was conducted in February 2017 and forms part of a strategic review of the evolving role and value the physical branch can provide in building

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SPD Bank

Uncategorized / Sebastian Maynard

SLD designed a vibrant, cohesive branch transformation for Shanghai Pudong Development Bank.

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Ask the Board with Marcos Terenzio

Leave a Comment / Sebastian Maynard

Of the successful projects you’ve worked on, which is your favorite, and what steps led to making it a success?” One of my favorite projects that I have worked on was designing an immersive retail experience flagship store for Major League Baseball’s Toronto Blue Jays. My agency, Shikatani Lacroix, has intimate knowledge of the Blue

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M&M Food Market: More than Meats

Leave a Comment / Sebastian Maynard

The latest issue of Retail Merchandiser featured a detailed profile of the recent overhaul of M&M Meat Shops. M&M CEO Andy O’Brien shared details about the ideas behind the new retail design as well as Shikatani Lacroix’s role in creating M&M Food Market. M&M Food Market worked closely with Shikatani Lacroix Design, a Toronto-based strategic

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News: Boston Pizza Reveals New Urban Concept

Leave a Comment / Sebastian Maynard

Boston Pizza is unveiling a new restaurant bar concept, designed by Shikatani Lacroix, on March 31 that highlights Boston Pizza’s unique family dining and sports bar experiences under one roof. The newly renovated space is located in Toronto’s downtown core at the corner of Front and John Streets. “With this new design concept, Boston Pizza

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CZ Bank Concept Wins iF Design Award 2017

Leave a Comment / Sebastian Maynard

CZ Bank has won a 2017 iF Design Award in Communication for the rebranding of its corporate identity. The new logo, designed by Shikatani Lacroix’s Shanghai-based partner MetaThink, was part of a larger brand repositioning. Shikatani Lacroix partnered with MetaThink to design flagship and community branch formats to reflect the bank’s new brand position. “We’re

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Centre for Digital Experience

Leave a Comment / Sebastian Maynard

What is Digital Experience and Why It Matters When: Tuesday, March 21st, 5-7:30pm What: Centre for Digital Experience (CDX) Where: Marriott Hotel, Toronto The Centre for Digital Experience (CDX) is a non-profit program for digital media use development. The event attracts members of the brand, retail, end users and supply communities. Join Richard Dirstein, Shikatani Lacroix’s Principal and EVP Design and

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Fresh Approach – Calgary Co-Op

Leave a Comment / Sebastian Maynard

Project: CALGARY CO-OP AUBURN BAY, CALGARY, ALBERTA, CANADA Featured member: Shikatani Lacroix Size: 50,000 sf Completion: November 2016 Photography: Brian Harder TO STAND OUT FROM COMPETITORS encroaching on its territory, the brand’s request for a new look evolves into a fun and vibrant environment that’s both distinctive and contemporary. The complete redesign includes floor plans, department

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Retail Banking 2017

Leave a Comment / Sebastian Maynard

Will your Branch of the Future resonate with your future customers? Branch transformation has been on the agenda of nearly every banking conference for almost a decade now, but there’s no evidence that any bank has landed on an Apple Store equivalent for retail bankers. Popular transformation strategies propose staff reduction and smaller networks, thanks

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Toronto Blue Jays Immersive Flagship Store Celebrates the Fans

Leave a Comment / Sebastian Maynard

Shikatani Lacroix developed a retail brand strategy for the Toronto Blue Jays and captured its patriotic values. The flagship store launched in August 2014 and resides in CF Toronto Eaton Centre. Design work includes a vibrant digital entranceway and an immersive interactive journey including seven unique digital experiences and 16 screens. Nominating Company: Shikatani Lacroix

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Are Banks Positioning Themselves to Fail?

Leave a Comment / Financial Services / Sebastian Maynard

The battle in owning market share for banks is as much about responding to disruptive trends such as “fintech” and millennials, as it is in ensuring their position remains relevant. Learn how banks are currently missing the mark on their position and what they can do to fix it.

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In Personal Banking, Increasingly We Are All Gen Z

Financial Services / Sebastian Maynard

In their short span on the planet, Generation Z has already had a significant impact on all aspects of consumer behavior. In the report, Gen Z and the Future of Money, C Space describes Gen Z (born after 1995) as being comprised of two billion consumers worldwide; about 26 percent of the U.S. population; and

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The New Rules of Bank Transformation

2 Comments / Sebastian Maynard

As financial institutions brace for more disruptive change in the coming year, and decade, smart banks are arming themselves with a robust transformation strategy that will meet the changing needs of the new bank consumer. Join Shikatani Lacroix president Jean-Pierre Lacroix as he interviews financial branding expert David Faulkner about the challenges and rewards of

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Three Strategies Banks Can Learn from Specialty Retail

Financial Services / Sebastian Maynard

As a bank executive, one of the most urgent matters you face these days is how to update your business model to address the dramatically changing behavior of your customers. One important insight you already leverage is that you understand your customers well: modern banking customers expect service that is personalized, efficient, and immersive, and

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How to Succeed in the New Chinese Retail Banking Industry

Leave a Comment / Financial Services / Sebastian Maynard

With the recent relaxation of Chinese banking regulations, the Chinese banking industry has begun to change dramatically and with that a new Chinese banking consumer is emerging. Until recently, there was little need for differentiation in the banking industry and as a result, every Chinese banking customer was treated the same. Now Chinese consumers are

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Five Things to Consider During a Financial Institution Transformation

Financial Services / Sebastian Maynard

For the past decade our firm has been helping financial institutions manage tremendous industry and cultural changes, helping them remain relevant to their customers and to find efficiencies required to sustain growth. Our projects often start with the move to smart banking and new channel strategies that have lead to a decline in branch number

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Retail Design Institute Celebrates Calgary Co-op’s Design Excellence

New Research Validates VR and Neuroscience as Effective Retail Design Tools

Bank Customer Experience Summit 2017

VR and Neuroscience Enabled Agile Design

Overcoming Stealth Attrition in Retail Banking

SPD Bank

Ask the Board with Marcos Terenzio

M&M Food Market: More than Meats

News: Boston Pizza Reveals New Urban Concept

CZ Bank Concept Wins iF Design Award 2017

Centre for Digital Experience

Fresh Approach – Calgary Co-Op

Retail Banking 2017

Toronto Blue Jays Immersive Flagship Store Celebrates the Fans

Are Banks Positioning Themselves to Fail?

In Personal Banking, Increasingly We Are All Gen Z

The New Rules of Bank Transformation

Three Strategies Banks Can Learn from Specialty Retail

How to Succeed in the New Chinese Retail Banking Industry

Five Things to Consider During a Financial Institution Transformation

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