Retail

Boy reading a book

Personalization Pitfalls Retail Brands Need to Avoid

Personalization is a retail trend that everyone is trying to figure out – and with good reason. Positive experiences with personalization can boost the number of items purchased, amount of money spent and net promoter scores, according to a BCG-Google Customer Survey. However, there are some pitfalls brands need to be aware of when developing a strategy to offer more personalized experiences.  Pitfall #1: 

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Leveraging customer emotional needs

Increasing Sales With The Five Emotional Levers

Emotions drive the majority of our purchase decisions and most are at a deep rooted subconscious level. Our previous blog on neuroscience research reviewed the new tools available for marketers that are wanting a stronger understanding of how their customers feel towards various research stimuli. However, there are a variety of factors marketers and retailers can consider

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brainstorming session

Worksheet: Finding the Insights that Drive Foresight

There are various types of research and it can be difficult to determine when best to use them as you look to gain insights throughout the transformation process for both internal and external stakeholder validation. To assist in planning and implementing a consumer study here is a worksheet with eight easy-to-follow and understand steps. WHAT

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Retail Prophet

The Store as a Media Channel

Physical stores have the potential to become the most powerful media channel available to brands, but it requires that everything about the physical store, how it’s planned, located, designed, staffed, and measured must be re-engineered. Today we speak with futurist, author, businesses advisor, and the founder and president of Retail Prophet, Doug Stephens. Transcript Melinda: Hi,

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Woman wearing VR set

Using Neuroscience to Better Understand Consumer Behavior

For brands, the key to growing marketshare and consumer loyalty often lies in fulfilling consumer’s deep subconscious emotional needs that other brands have failed to meet. Delivered through innovative and at times disruptive products and solutions, many companies have accomplished this feat by moving a consumer from needing something to desiring it. Getting to the heart of what drives

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Kunal Podcast Part 1

Part 2: Artificial Intelligence and the Retail Industry

We’re back with Kunal Chopra for Part 2 of our discussion about artificial intelligence. In Part 1, Kunal defined artificial intelligence and gave us a high level understanding of what it. Now we’re going to talk about the application of artificial intelligence to the world of retail. In this episode, Kunal is going to tell us

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Kunal Podcast Part 1

Part 1: Artificial Intelligence and the Retail Industry

When you hear the words “artificial intelligence,” what pops into your mind? Maybe you think about Westworld or self-driving cars or robot soldiers, maybe chatbots or video game characters. But what exactly constitutes AI? Today we’re talking to Kunal Chopra, a business transformation and management consultant who specializes in optimizing delivery models. This is going to

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Miami Skyline

INSPIRE ’19

The International Luxury Hotel Association will be hosting their eighth event, INSPIRE ’19, at the Four Seasons Miami from December 3-4, 2019. As part of the conference, SLD’s Jean-Pierre Lacroix will be speaking on the future scenarios that will have the greatest impact on the luxury hotel industry. Seeing the Future Around the Corner Most

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looking through a spyglass

Think Global Conference

Shikatani Lacroix Design’s founder and president, Jean-Pierre Lacroix, will be speaking at the 2019 Think Global Conference, hosted by The International Trade Council. Jean-Pierre’s talk will be centred around how brands can future-proof their organization, and will leverage 30 years of industry experience and research. Steps to Future-Proofing Your Organization Taking a short-term view of

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Saintly Flavours Packaging

SLD Sponsors RGD Award for Packaging Design (Series)

Shikatani Lacroix Design is proud to have once again sponsored the Award for Packaging Design (Series) at the annual RGD Student Awards. The 2019 winner of the award is Jeremy Kang, a student from LaSalle College, whose gourmet food gift set incorporates branding identity, packaging design and illustration. “Saintly Flavours is kind of an homage to

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Showfields Pop-up

“The Most Interesting Store in the World”

It’s fairly bold to dub yourself the most interesting anything, so if nothing else, Showfields, and their “most interesting store in the world” gets points for audacity. But dig a little deeper into the mysterious retail experiment, House of SHOWFIELDS, and it’s hard to deny that there is something interesting indeed about the concept. Showfields is

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Sustainable food containers

Sustainable Packaging That You Can Plant, Eat and Re-Use

In a previous article, we discussed some retail trends related to packaging, including e-commerce optimization and plastic-free packaging. The commitment to reduce the use of plastic in packaging has now become simply a matter of “when,” not “if.” CPG giants, including The Coca-Cola Company, MARS, PepsiCo, and Unilever have pledged to use 100 percent reusable, recyclable or compostable

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