An RFP, or Request for Proposal, is an official document that notifies potential suppliers of a new project and asks for a detailed response of their proposed fees, team members, and process. This method aims for fairness and clarity in competition for the work. A clear and concise RFP will make searching for a supplier […]
Checklist for an Effective RFP Read More »
There are no guarantees or crystal ball allowing banks to predict what 2019 will bring them. However, through the use of scenario planning, learning from like-minded industries who have overcome similar challenges in addition to a strong company culture, banks can embrace the twist and turns in business easily while ensuring the organization remains resilient.
How Banks Can Plan For 2019 Read More »
As 2018 comes to a close, it is time to look ahead to what will influence the banking industry in 2019 and your goals for the new year. Do you have a plan for key strategic initiatives that you want to accomplish? Major trends of digital transformation and customer centricity will continue to be relevant,
The Three Biggest Opportunities for Banks in 2019 Read More »
Banks have been slow to adopt what is often referred to as content marketing, or content strategy – but now that the return on investment is becoming clear, it’s important for financial institutions to catch up. What exactly IS content strategy, and why do banks need to make this investment? Content strategy is the planning,
Why a Content Strategy for Banks is Important Read More »
The role of banks as financial service providers continues to be threatened by start-ups and tech giants who are offering services in areas underserved by traditional banks. How can established financial institutions combat this trend? In this white paper, we look at how banks will need to embrace change in order to stay relevant, and why understanding consumer
How Banks Can Leverage a Walletless World Read More »
In today’s highly competitive and quickly-changing banking industry, the pressure is on for banks to prove their relevancy to their customers and outperform their competition. Banks today understand the critical need to connect with customers emotionally and to develop services to fulfill their unmet needs. And yet, innovation can be a difficult process to nurture
How Financial Institutions Can Drive Innovative Culture Read More »
With so much access to information these days, decisions can be hard. We are all generally more informed, but there are also more options to consider, opinions to hear, and claims to be validated. Simplification can help address this issue, and many industries have leveraged it in their branding and business strategies in order to
How to Simplify the Banking Experience for Customers Read More »
Banks shouldn’t be playing catch up with their customers, but as the pace of change intensifies, retail banks are always at risk of falling behind. In this white paper, we explore what you need to know to connect with customers in the year 2025, and some of the scenarios that may take place in the future, namely:
When Customer Behavior Catches Up with Banking Technology Read More »
The banking industry is in an era of tumultuous change to say the least. It makes logical sense to look at your competitors, but what exactly are you looking for? Knowing how to mitigate the risk and optimize the return on investment for such huge initiatives requires a lot of background work from the start,
Worksheet: Benchmark Marketing for Banks (and How to Use It) Read More »
On Thursday, September 20, Shikatani Lacroix hosted a book launch in celebration of the release of Jean-Pierre Lacroix’s newest book, Desire by Design: What Data-Driven Marketers Should Know About Driving Desire for their Brands. Taking place at The Broadview Hotel in Toronto, the event consisted of a keynote presentation, panel discussion, and book signing. Jean-Pierre’s
Shikatani Lacroix Celebrates Release of Desire by Design Read More »
Conventional thinking has brands constantly scrambling to give customers what they want. But what if wanting is no longer enough? A customer may want a great mobile phone, for example, but a huge majority will choose the now iconic iPhone, regardless of what other phones are available. This is not simply about wanting. It’s about
In order to gain a better understanding of how the bank branch might evolve, we initiated a research project to investigate potential outcomes for the branch. This white paper will discuss our process and the key findings to date, and some potential implications for branch networks. Our strong belief is that the physical branch is a
NXT Bank: From Branches to “Fincosystems” Read More »
Banks are transforming their branches at an unprecedented rate – but will they get it right? Given the enormous amount of time and resources these projects require, it is critical that they be carefully considered as more than just an aesthetic update. New branch formats are emerging based on the idea that expedience is what
Branch Formats and Archetypes for the Future Read More »
Edge computing is a new way to process data that has the potential to revolutionize the banking customer experience. Although we are in the early stages of seeing this technology applied, banks stand to benefit enormously from this method of triaging data – it has the potential to reduce costs, increase security, provide highly curated
Banking on the Edge: The Digital Implications Read More »
On July 8, with invitation from the School of Continued Studies at Zhejiang Financial College, SLD presented a learning and training session on future banking trends. In attendance were representatives from various banks, including Nanxun Bank, China Zheshang Bank, the Hangzhou branch of SPD Bank, ZJRC, Hangzhou United Bank, the Hangzhou branch of CEB, Zhejiang
SLD Presents on the Future of Banking Read More »
In celebration of Canada Day, Shikatani Lacroix has designed new in-branch décor for TD that will be displayed in branches throughout the country. Among the designs are maple leaf themed window clings, teller counter displays and floor decor, and a digital spot that will be displayed within each branch. For the Toronto and Vancouver flagship
SLD Creates Canada Day Décor for TD Read More »
There is a growing realization amongst financial institutions that the one-size-fits-all approach is coming to an end, and the importance of defining customers beyond conventional criteria is now paramount. One way to do this is by developing customer personas. This allows for more focused marketing and merchandising, and also ensures that all efforts are targeting the ideal
Creating Customer Personas for Banks Read More »
When we meet someone new, their appearance, voice, and behavior quickly form our first impressions. As we interact more with that person, their traits and flaws become clearer. So, if your bank was a person, who would it be? This anthropomorphic question can help clarify your brand identity. It can also help your customers relate
Defining Your Bank’s Personality with the Big Five Read More »
The bitcoin bubble might be deflating, but that doesn’t mean banks can afford to ignore the larger growth of cryptocurrencies. Even if they’re not the world-changing disruptor that some advocates trumpet, cryptocurrencies at Bitcoincenter are changing the way that consumers think about currency, investment, and the influence of blockchain on our financial system. Customers are
How to Leverage the Notoriety of Cryptocurrencies Read More »
The Financial Brand Forum is one of the most attended banking conferences in North America. It is a leading event globally, as it focuses on current and future trends in banking. This year’s conference, held in May, was attended by more than 2,000 banking professionals, in addition to more than 50 keynote speakers covering all
Digital Transformation Checklist for Banks Read More »
