Financial Services

H2D logo with the caption "Humanizing Digital Transformation"

H2D Collective Launches With Aim of Humanizing Digital Transformations

Industry leaders ath Power, Bridjr, Engageware, Intel, JohnRyan, OPTiFi and SLD have joined forces to create a new collective: H2D. An acronym for Human to Digital, the new group’s mission is to drive greater transformational value for brands through their respective areas of expertise, which include humanized engagement, immersive experiences, and marketing optimization. “The H2D […]

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Physi-Digital: Humanizing Your Bank’s Digital Transformation

Brand Strategy, Customer Experience, Digital Experiences, Financial Services /

Transformation is messy and carries a high degree of failure, with more than 84 percent of digital transformations failing and more than 9 billion dollars going to waste. The pandemic has only increased the risk. The result is a reshuffling of priorities towards online and mobile platforms that are undermining many other transformation needs. What

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SLD Recognized in China for Industrial Bank Branch Design

The 2021 Digital Transformation Ecological Conference recently took place in Xiamen, China. Focused on the theme of “Aggregating New Ecology, Sharing New Security,” the event brought together industry and government leaders to discuss a wide range of topics surrounding digital finance and network security – as well as celebrate some of the best in digital

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MPC21 Digital Commerce Event

MPC21 Virtual will mark the 11th year of the Mobile Payments Conference, an event focused on bringing together fintech, mobile payments and digital technology leaders. Set for August 17-19, 2021, this year’s theme is “Where Digital Commerce & Technology Meet,” and will feature SLD’s Jean-Pierre Lacroix as a guest speaker. THE STATE OF HUMAN-CENTRIC DIGITAL TRANSFORMATION:

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What Facebook’s Threat Report Means for Brands

Brand Strategy /

As we hit the halfway point of 2021, one trend that we have been particularly interested in at SLD is the continued rise of fake news and misinformation. While our recent DeepReal research elevated the conversation around real versus fake, the publishing of Facebook’s State of Influence Operations 2017-2020 Threat Report has helped validate our own findings and further

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DeepReal: Strategies for Banks in the Age of Misinformation

Brand Strategy /

Many of the attitudes and behaviours that have driven decision making for retail brands have been called into question by the pandemic, but there are other forces disrupting the consumer-brand relationship. At SLD, one that we think is critical is the rise of fake news and misinformation, especially on social platforms. We wanted to determine

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Discussing SLD’s DeepReal Study With Jean-Pierre Lacroix

Brand Engagement, Brand Strategy, COVID /

The rising concern about misinformation and fake news is a top concern of people around the world, whether we’re talking about Russian interference with foreign elections or an organic seal on a carton of milk. Skepticism is high and consumers expect it to become even harder to figure out what’s true in the future. Today,

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DeepReal Webinar

From Fake News to Deepfakes, it is no surprise that consumers have become wary of the information they receive – whether it comes from the news, social media, or a brand. To help understand how current market trends are impacting a consumers ability to make confident decisions, and what they expect from brands in an age

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DeepReal Part 2: The Blurring Line Between Fact and Fiction

Brand Strategy, Customer Experience, Digital Experiences /

The inability to tell fact from fiction is being driven by a number of factors and is challenging the way that consumers perceive and engage with brands. To help gain a better understanding of how consumers discern information and make their purchase decisions, SLD conducted a study among 2000 respondents in January, 2021. As part

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Finger pointing towards a blue open banking digital graphic

What Does Smart Banking Look Like in 2021?

Brand Strategy, Business development, convid banking, Customer Experience, Digital Experiences, Financial Services, Retail /

After a tumultuous 2020, the banking industry is transforming itself from being the root of the issue in the last financial crisis (2008) to being part of the solution in this one. Not surprisingly though, different banks are at different stages of transformation. In this article, we look at some of the best practices from

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The Guide to Humanizing Your Brand’s Digital Experience

Brand Strategy, Digital Experiences /

While COVID-19 has accelerated the move towards digital technology and platforms that allow people to connect, work, shop, learn and play online, these digital experiences are also causing major opportunities (and disruption) for brands. At the forefront of those industries that are facing long-term risk are the ones that rely on branded environments and physical

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Yellow, Green, Blue, Purple, Red, Orange colours blending together on colour wheel

How to Ensure Your Digital Experience is Inclusive

Brand Engagement, Brand Strategy, Design Innovation, Design Psychology, Digital Experiences /

Digital experiences and communications, including websites, social media and digital content, play an essential role in influencing shopper decisions, but first it has to reach the right audience. Since the outbreak of the pandemic, online interactions have increased, as has competition for your consumer’s attention. Inclusive communication and marketing design is now more important than

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Scientists in a lab testing a COVID-19 vaccine

What Brands Can Learn from the COVID-19 Vaccine Trials

Brand Strategy, convid retail /

The world continues to struggle to contain the COVID-19 pandemic, and in its wake, consumer behavior, and therefore, brand service design, is being rewired. The good news is the recent announcements by Pfizer Inc. and Moderna regarding the viability of their vaccines energized financial markets and provided a much-needed sign of hope. The race to

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Ant Group Record-Breaking IPO

What Ant Group’s IPO Could Mean for Retail Banks

Brand Strategy, Digital Experiences, Financial Services /

It is no longer a surprise that Fintech firms are shaking up the financial service industry. The most recent example is Ant Group, who has been making news for a potential record-breaking IPO, which some analysts believe could surpass $35 billion USD. Though the offering is currently on hold as the company responds to changing

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Industrial-Bank retail

Industrial Bank

The Art of Balance Adding human connection to the equation. CLIENT Industrial Bank PROJECT Branch Omnichannel Design RELATED SERVICE Retail Design Service Design Brand Strategy Innovation Digital Signage THINK In the move towards digital banking the emotional connection with customers is often neglected. Industrial Bank, a Fortune Global 500 company and the first Chinese bank

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