Strategic Foresight

2021 trends to watch out for

2021 Trends and Implications for Retail Brands

If 2020 taught us anything, it is that predictions and best laid plans don’t always come to fruition. While many brands learned this the hard way, there are countless success stories from the past year – stories of brands that adapted, listened and inspired. As we look ahead to 2021, the unknowns and challenges that

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Scientists in a lab testing a COVID-19 vaccine

What Brands Can Learn from the COVID-19 Vaccine Trials

The world continues to struggle to contain the COVID-19 pandemic, and in its wake, consumer behavior, and therefore, brand service design, is being rewired. The good news is the recent announcements by Pfizer Inc. and Moderna regarding the viability of their vaccines energized financial markets and provided a much-needed sign of hope. The race to

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Drawing of a large gathering with lots of different people

Using Strategic Foresight to Understand the Future of Large Gatherings

Any business that relies on bringing people together has been forced to pivot quickly in 2020. In some cases, innovation and resilience has shone through. In other cases, a lack of preparedness had meant closures and bankruptcies. At SLD, we have decided to take a longer view of how current trends and events have altered

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Stuart Armstrong headshot

Digital Ecosystems and the Future of Retail and Banking

Digital transformation was something retail organizations and financial institutions were already talking about before COVID hit. The pandemic has accelerated the trend and brought with it more challenges that were not anticipated. While brands have adopted many makeshift processes and systems to address these needs, companies are now wondering what’s going to stick after the

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Digital Ecosystems Ebook cover

THINK FUTURE: How Digital Ecosystems Will Change Retail and Banking

From the growth of online-only retail platforms and Fintechs to a global pandemic that has pushed many customers online, it is no secret that the retail and banking industries are at a crossroads. As new technologies emerge, SLD and JohnRyan have conducted an extensive study among retail and bank executives to better understand the new direction

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illustration of people shopping in a retail store during covid 19

COVID-19: Retail’s New Reality

The retail industry is one that has been significantly impacted by technology with the growth of online-only retail platforms, the rising cost of labor and the growth of alternative payment platforms such as mobile wallets. Ironically, in spite of this disruption, our retail consumer study conducted in May clearly identifies that retail stores remain a

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woman shopping during covid 19

Insights for Retailers & CPG Brands in the Post-COVID-19 World

Amidst the COVID-19 pandemic, BXP and VMSD Magazine partnered to host a webinar focused on the current customer landscape and how it might change in post-COVID-19 reality. Titled “A Look Ahead: Insights for Retailers & CPG Brands in a Post-COVID-19 World,” the webinar featured guests from The Kroger Co., Walgreens, Soapbox and Westwin, as well as

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Illustration of man on his computer at home

COVID-19: How Foodservice Brands Can Remain Relevant

To help foodservice operators better understand how to handle COVID-19, SLD has conducted consumer and industry studies to determine how consumer needs, behaviors, and loyalty have been impacted by the current pandemic. The results of these studies, as well as tactical strategies for foodservice brands, are shared in the webinar below. Watch as Jean-Pierre Lacroix, President

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Manpreet Podcast Headshot

Discussing SLD’s Future Readiness Report

In this episode, Jean-Pierre Lacroix, President of SLD speaks with Manpreet Juneja, a Design Strategist at SLD about a study we recently conducted on the subject of future readiness and strategic foresight. The study asked brands to consider the subject of the future and how well prepared they think their organization is to cope with change. Transcript Melinda:

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Illustrated drawing of people socially distancing at a bank

COVID-19: Retail Banking’s New Reality

The retail banking industry is one that has been significantly impacted by technology with the growth of Fintech alternative banking platforms, the shift of consumers away from branches towards digital channels and the rise of alternative payment platforms such as mobile wallets. Ironically, in spite of this disruption, our Future Readiness study conducted in January

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Social distancing animation

Strategies for Retail Banks Amidst COVID-19

The globe is being disrupted due to the rapid transmission of the COVID-19 pandemic. In response, retailers and financial institutions have initiated social distancing strategies to minimize the spread of the virus. These initiatives include marking safe distances within waiting queues, limiting the number of customers in the store, adding plexiglass screens to separate staff

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