Retail Experiences

Why Effective Visual Communication is Absolutely Critical to Sustainable Retail

We know consumers want to make sustainable choices – and yet the gap between their intent and action on sustainability is often big. This intention-action gap in sustainable behavior has spurred a significant amount of research in the field of behavioral insights. Many different interventions are being tested to see how we can better deliver […]

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Why Digital Banking Services Can’t Beat The Superior Branch

Financial Services / Matthew Wilson

Banking trust is still regarded as one of the top priorities for consumers, with research indicating that it is one of the most important factors in selecting a bank. It is critical to demonstrate trust as a brand and as a service in order to attract customers and create customer engagement. With the rise of

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Tsinghua PBCSF Global Finance Forum 270x170

Jean-Pierre Lacroix Interview with BAI

Matthew Wilson

SLD President Jean-Pierre Lacroix was recently featured in an interview for BAI, a non-profit organization offering financial insights and empowering financial leaders. Jean-Pierre was interviewed for the November Executive Report on Digital Banking, sharing his thoughts on digital banking and new opportunities that the Metaverse provides the industry. The overall report focuses on how digital banking is

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The Circular Economy Webinar

David Magnus

The world as we know it is changing. Human reliance on plastic, combined with its long lifespan, has resulted in a global buildup of plastic waste. According to research, the average American generates nearly 221 kilograms of plastic waste per year, creating billions of tonnes of waste worldwide. With this in mind, and with increased

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Why Multi-Use Retail Spaces Are Key To Successful Retail Stores

Retail, Retail Design / Matthew Wilson

The number of multi-use retail spaces has increased dramatically as retail stores have become increasingly focused on providing a unique, memorable experience for their customers. Retailers are increasingly blurring the line between a shopping destination and a lifestyle destination, with more stores offering multiple in-store experiences that go beyond shopping. Experimenting with innovative in-store concepts

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5 Interesting Ways to Humanize the Banking Customer Experience

Financial Services, Retail / Jean-Pierre Lacroix

The Banking Experience Summit recently convened leading bankers from three continents in Chicago to discuss the industry’s challenges and the future of banking. The two-day event drew more than 40 top institutions, ranging from large national and regional banks like JP Morgan Chase and Regions Bank to a diverse range of mid-sized institutions and credit

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5 Best Personalized Retail Experiences

Retail / Matthew Wilson

E-commerce and personalization have forever altered the retail customer experience. Modern consumers expect tailored customer journeys in their retail experiences, which many retailers are delivering through personalized shopping, including personalized tunic Greek clothing options. Retail personalization gives customers a consistent shopping experience across all touchpoints. Creating personalized retail experiences is important because it emotionally connects

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Part 3: The Future of the Store

Design Innovation, Retail, Retail Design / Matthew Wilson

This three-part blog series on the future of the store focuses on insights from the Future Stores Conference in Seattle, Washington. In the first two parts, we discussed the changing role of retail and how retailers need to shift from focusing on the consumers to front-line associates. The third and final section will focus on how brands

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Part 2: The Future of the Store

Design Innovation, Retail / Matthew Wilson

This three-part blog series focuses on insights from the Future Stores Conference in Seattle, Washington. Part 1 of The Future of the Store discussed the renewed value of brick and mortar locations as part of retail’s growth strategy, as well as the importance of tailoring the store experience to the given trade area while creating a strong

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M&M Food Market

Matthew Wilson

https://www.sld.com/wp-content/uploads/2022/07/MMHeaderV2.mp4 FROM FREEZER TO TABLE A complete reimagining of a brand through the lens of experience CLIENT M&M Food Market PROJECT M&M Transformation Project RELATED SERVICE Brand Strategy & Positioning, Corporate Identity, Retail Design, Visual Identity Design, Private Label Design & Optimization, Web Design, Digital Signage THINK M&M Food Market, a frozen foods specialty grocer,

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Regions Bank

Matthew Wilson

https://www.sld.com/wp-content/uploads/2022/07/RegionsSizeGRN.mp4 BANKING ON EXPERIENCE Redefining the branch experience for millions of customers in the Southern USA. CLIENT Regions PROJECT Regions Bank RELATED SERVICE Brand delivery Brand Strategy Digital Experiences Environmental Design THINK Regions Bank needed a change as their customers were shifting towards online and digital banking services. Regions Bank approached SLD in need of

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Part 1: The Future of the Store

Design Innovation, Retail / Matthew Wilson

After over two years since the last live gathering of senior retail executives in operations, design, digital, and technology, this year’s Future Stores Conference took place in Seattle, Washington, on July 14 and 15. The seminar explored various topics and opportunities in retail and featured sessions on how leading retailers integrate a hybrid approach to their in-store

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Intel

David Magnus

https://www.sld.com/wp-content/uploads/2022/05/header_1.mp4 POWERING THE BRANCH OF THE FUTURE Immersive digital experiences bring to life what the future holds for the banking industry. CLIENT Intel PROJECT Bank of the Future RELATED SERVICE Digital Strategy AR / VR Experiences Strategic Foresight THINK Intel’s technology has been at the heart of computing breakthroughs. Financial institutions today are going through

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Tim Hortons

David Magnus

DOUBLE-DOUBLE THE EXPERIENCE Tim Horton’s wanted to revitalize their urban locations, improving the customer experience while fitting into a modernized urban landscape. CLIENT Tim Horton’s PROJECT Urban Store Format Design RELATED SERVICE Retail Design Environmental Graphic Design THINK Tim Horton’s is one of the most iconic coffee shops across Canada, idolized by millions as a

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Tbooth

Matthew Wilson

Think Pink Playing with color to set the tone CLIENT Glentel PROJECT TBooth wireless RELATED SERVICE Environmental design Retail design THINK As a major provider of mobile services, TBooth wireless strived to stand out as a fun and friendly mobile retailer that was welcoming to all. Glentel, the parent company, wanted to differentiate two of

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Service Design for Pharmacies

Health and Pharmaceutical / Matthew Wilson

The pharmaceutical retail industry and their traditional service design have been met with a number of disruptions – from the COVID-19 pandemic plateauing retail sales to the uprise in digital pharmacy companies. Digital start-ups like Pillway and Capsule are providing prescription drug fulfillment deliveries, Direct-To-Consumer brands like Persona Nutrition and Ritual are supplying vitamins, and

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The Future of Sustainable Packaging

Uncategorized / Jean-Pierre Lacroix

Understanding the sustainable packaging context Brands, retailers, and consumers increasingly want to reduce their use of unsustainable products and packaging. However, visiting a supermarket anywhere in North America doesn’t necessarily reflect this desire. Consumers still shop without reusable shopping bags, and the recycling bins are only getting fuller. There are some positive signs: in 2021,

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How will EV charging transform fuel retail?

Environmental Design / David Magnus

As electric vehicles slowly overtake the roads, EV charging stations will become a must-have for gas stations. If you need to install specialized electric vehicle charging points on your premises, you will ideally need some electric parking bay markings from https://evchargingbaymarkings.co.uk/ to help identify the areas. Even though the infrastructural demands, market uncertainty and regional

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Infinitus

David Magnus

CREATING EMPOWERMENT FROM WITHIN In an ever-busy world, the need to create internal harmony has never been greater. CLIENT Infinitus PROJECT Infinitus Experience Centre RELATED SERVICE Retail Design Innovation Brand Strategy Digital Experiences Digital Signage Service Design THINK The Infinitus Service Centre was a large-scale, multi-disciplinary project, requiring the utmost precision in retail design and

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bbtease

David Magnus

THE ART OF TEA bbtease believes in using only the best quality ingredients and crafting tea beverages with care and artistry – their new visual identity and space reflects this passion. CLIENT Bubbletease PROJECT bbtease New Brand & Store Design RELATED SERVICE Retail Design Innovation Brand Strategy Digital Experiences Digital Signage Service Design THINK The

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Why Effective Visual Communication is Absolutely Critical to Sustainable Retail

Why Digital Banking Services Can’t Beat The Superior Branch

Jean-Pierre Lacroix Interview with BAI

The Circular Economy Webinar

Why Multi-Use Retail Spaces Are Key To Successful Retail Stores

5 Interesting Ways to Humanize the Banking Customer Experience

5 Best Personalized Retail Experiences

Part 3: The Future of the Store

Part 2: The Future of the Store

M&M Food Market

Regions Bank

Part 1: The Future of the Store

Intel

Tim Hortons

Tbooth

Service Design for Pharmacies

The Future of Sustainable Packaging

How will EV charging transform fuel retail?

Infinitus

bbtease

TORONTO

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