When Customer Behavior Catches Up with Banking Technology

Banks shouldn’t be playing catch up with their customers, but as the pace of change intensifies, retail banks are always at risk of falling behind. In this white paper, we explore what you need to know to connect with customers in the year 2025, and some of the scenarios that may take place in the future, namely:

1. Digital only banking world
2. Digital revolt
3. Virtual banking assistant
4. Value is everything world
5. Not about money

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